Privacy

When you book: your name, email address, phone number, the billing postcode your card is registered to, and the details of your stay. If you write to us or use the chat, whatever you tell us.

We also record which dates people search for, including searches that come back with nothing available. That is kept as dates and numbers so we know which nights to open more sites on — it is not attached to you.

We never see or store your card number. Payment is handled by Stripe, who keep the card securely and give us only a reference to it, plus the last four digits so you can tell which card you used. That reference is what lets us charge a change fee or a damage charge later, as set out in the booking terms.

Only the services that make a booking work:

• Stripe — payments
• Supabase — where the booking is stored
• Resend — sends your confirmation and reminders
• Vercel — runs the website
• Google — our email
• Anthropic — the assistant that answers questions on the site and in our inbox

If you booked through Hipcamp, they hold your details under their own privacy policy and pass us what we need to expect you.

We do not sell your information, and we do not share it for advertising.

Email to our guest address is read by an AI assistant, which answers from our own FAQ where it can and passes anything else to a person. Every reply says so, and asking for a person always gets one.

Booking confirmations, arrival information, a note during your stay and a review request afterwards. These are part of your reservation rather than marketing, but tell us to stop and we will.

Bookings and payment records are kept as business and tax records. Messages handled by the assistant are cleared after a fortnight unless we mark one to keep.

Bookings are made by adults. We do not knowingly collect information from children, and we have no reason to ask for any.

Email hello@needlesoutpost.com and ask what we hold on you, or ask us to correct or delete it. We will do it, minus anything we have to keep as a tax record.